Returns & Breakages
RETURN OF UNWANTED GOODS
If for any reason, the goods are not suitable, Please email us within 14 days of delivery stating your order number, which product(s) you wish to return and the reason you want to return to firstname.lastname@example.org. If we do not receive this email within 14 days, we will be unable to process your return. You must not return goods without informing us in writing beforehand, a telephone conversation will not suffice. Shipping cost's (if applicable) will not be refunded.
The item(s) returned to us must be unused, unfitted and in the original packaging. Whilst in your possession, the goods are your responsibility so please ensure they are well packaged for their return journey and you are covered by enough insurance from the courier of your choice. We would also recommend sending them tracked / signed for. This will be at your cost and will not be covered by Exclusive Lighting Ltd if they are not suitable.
Please return goods to Exclusive Lighting Ltd, c/o Doorway To Value, 50 Preston Road, Chorley, PR6 7HH. You can also hand deliver goods back to either showroom (Chorley or Leeds) if you are local however you must still notify us in writing within 14 days of delivery or we cannot accept the return.
We will issue a full refund once the item has been received and inspected by us. This will be the same way in which you paid.
BREAKAGE'S & SHORTAGE'S
In the unfortunate event that a product doesn't reach you in perfect condition, please email us a photo of the fault within 48 hours of delivery using the email address email@example.com.
If you have parts missing or broken, we can usually just send these pieces out to you within a couple of days. Please do not arrange your electrician / have the product fitted until you have received all required parts and are happy with your product, we cannot be responsible for any charges your electrician may enforce if you find a shortage / finish fault during installation and he has to return.
If the goods we have supplied develop a fault within the warranty period, please contact us via email and we attempt to resolve in a timely manner by repair, replace or refund.